Terms of Service

Last Updated: November 11, 2026

1. Introduction

Welcome to EZZARII.

These Terms of Service govern your access to and use of the EZZARII website, including browsing, purchasing products, and accessing the services and information provided through our website.

This website is owned and operated by Wuhan Conghong Environmental Protection Technology Co., Ltd.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to EZZARII and its operating company, Wuhan Conghong Environmental Protection Technology Co., Ltd.

By accessing or using our website, you acknowledge that you have read and understood these Terms of Service and agree to comply with the applicable conditions outlined below.

If you do not agree with these terms, please discontinue using our website.

2. Business Information

For transparency, our official business information is provided below:

Brand Name: EZZARII

Legal Company Name: Wuhan Conghong Environmental Protection Technology Co., Ltd.

Business Address:

Shop 13, Building 2, Yujing Yayuan, Caidian Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Customer Support Email: service@ezzarii.com

Customer Service Phone: +86 27 8492 9993

EZZARII is owned and operated by Wuhan Conghong Environmental Protection Technology Co., Ltd., the business entity responsible for operating this website and providing customer support.

3. Eligibility and Website Use

By accessing or using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation of our services or the experience of other customers.

You must not:

• Use our website for fraudulent, unlawful, or unauthorized activities.

• Attempt to interfere with the security or functionality of our website.

• Submit false, misleading, or inaccurate information.

• Attempt to gain unauthorized access to our systems or other users' information.

• Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization.

• Use our website in a way that violates applicable laws or regulations.

We reserve the right to take reasonable action when website use violates these terms or applicable requirements.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date.

Minor variations in product appearance or color may occur due to differences in screen settings, lighting conditions, or display technologies.

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we will contact the affected customer and discuss an appropriate solution.

We do not guarantee that every product displayed on our website will remain available at all times.

If you have questions about a product before purchasing, please contact us at service@ezzarii.com.

5. Pricing and Payments

All product prices and applicable charges will be displayed on our website or during checkout before you complete your purchase.

The applicable currency will be indicated on the website or during checkout.

The total amount payable may include:

• Product prices.

• Applicable shipping charges.

• Applicable taxes or other charges displayed at checkout.

The final purchase amount will be presented during checkout before payment is completed.

Available payment methods will be displayed during checkout.

Customers must provide accurate payment information and complete the payment process before an order can be processed.

Orders are processed after successful payment confirmation.

Payment processing may be handled by third-party payment service providers according to their applicable terms and security procedures.

If a payment cannot be verified or is declined, the order may not proceed to fulfillment.

If a material pricing or product information error is identified, we will take reasonable steps to address the issue and communicate with affected customers where necessary.

For payment-related questions, please contact service@ezzarii.com.

6. Orders and Order Acceptance

When you place an order through our website, you submit a request to purchase the selected products.

After successful order submission and payment confirmation, an order confirmation email should be sent to the email address provided during checkout.

The confirmation email may include:

• Order number.

• Purchased products.

• Product quantities.

• Purchase amount.

• Shipping information.

• Billing information.

Please review your order confirmation carefully and contact us promptly if you identify any errors.

Orders are subject to payment verification, product availability, and fulfillment arrangements.

We reserve the right to review or decline orders when there are legitimate concerns involving payment verification, inaccurate information, product availability, or suspected fraudulent activity.

If we cannot fulfill an order after payment has been collected, we will notify you and arrange any applicable refund to the original payment method.

7. Shipping Fees and Delivery

We aim to provide clear and transparent shipping information so customers can understand the applicable delivery costs and estimated delivery times before placing an order.

EZZARII currently offers the following shipping options:

Standard Shipping

• Shipping Fee: $2.99 per order.

Free Shipping

• Available on orders of $39.00 or more.

Orders qualifying for free shipping receive standard shipping at no additional shipping charge.

The applicable shipping fee will be displayed at checkout before payment is completed.

Estimated Shipping Transit Time

Our estimated standard shipping transit time is 10–20 business days after dispatch.

This is an estimated timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on the delivery destination, carrier operations, customs procedures, weather conditions, and other logistical circumstances.

The total time required to receive an order includes both order processing time and shipping transit time.

For complete information about order processing, fulfillment arrangements, shipping origin, tracking, delivery delays, and missing packages, please refer to our Shipping Policy.

8. Order Processing and Fulfillment

Orders are processed after payment has been successfully confirmed.

Processing and fulfillment times may vary depending on order volume, inventory availability, payment verification, holidays, and other operational circumstances.

Once an order has been dispatched, shipping confirmation and tracking information will be provided by email when available.

Depending on inventory availability and the delivery destination, orders may be fulfilled through applicable fulfillment facilities or partner locations.

Our registered business address is not necessarily the physical shipping or fulfillment location.

For additional information about processing times and fulfillment arrangements, please refer to our Shipping Policy.

9. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Email: service@ezzarii.com

Phone: +86 27 8492 9993

Please include your order number and clearly explain the requested change or cancellation.

We will make reasonable efforts to accommodate your request if the order has not yet entered the fulfillment or shipping process.

Once an order has been processed for shipment or dispatched, changes or cancellations may no longer be possible.

If an order cannot be canceled because it has already been shipped, you may refer to our Return & Refund Policy for applicable return options.

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

Cancellation requests will be handled in accordance with applicable consumer protection requirements.

10. Returns and Refunds

Customer satisfaction is important to us.

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions outlined in our Return & Refund Policy.

Our return and refund procedures explain:

• The applicable return period.

• Product return eligibility requirements.

• How to submit a return request.

• Return address and authorization procedures.

• Return shipping cost responsibilities.

• Procedures for damaged, defective, or incorrect items.

• Refund approval and processing timelines.

To request a return or refund, please contact:

Email: service@ezzarii.com

Phone: +86 27 8492 9993

Please provide your order number, the product concerned, and a brief explanation of your request.

If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us with relevant photos or other supporting information.

We will review the situation and provide an appropriate return, replacement, or refund solution in accordance with our Return & Refund Policy.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to process and display the refunded amount.

Nothing in these terms is intended to restrict any mandatory return, refund, or replacement rights available under applicable law.

11. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously.

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact our customer support team.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem.

• Any other relevant information about your purchase.

After reviewing your request, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Where the issue is attributable to an incorrect, damaged, or defective item supplied by us, an appropriate return, replacement, or refund solution will be provided at no additional cost to the customer.

12. Shipping Delays and Missing Packages

Estimated delivery times may be affected by circumstances such as:

• Carrier transportation delays.

• Customs inspections or clearance procedures.

• Severe weather conditions.

• Public holidays.

• Unexpected logistical disruptions.

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us.

Please provide your order number and tracking information, if available.

Our customer support team will review the available shipment information and assist with the appropriate next steps.

If your tracking status indicates that an order has been delivered but you have not received it, please contact us so we can review the situation.

A delivery confirmation alone does not prevent us from reviewing a reported delivery issue.

13. Customer Responsibilities

When using our website or placing an order, you agree to:

• Provide accurate and complete personal, billing, and shipping information.

• Ensure that your contact information is valid and accessible.

• Review product descriptions and applicable policies before purchasing.

• Provide accurate payment information.

• Use our website in compliance with applicable laws and regulations.

• Contact customer support promptly if an order-related problem occurs.

You are responsible for reviewing your order details before submitting payment.

If you identify an error in your order information, please notify us as soon as possible.

14. Intellectual Property

Unless otherwise stated, the content available on the EZZARII website, including text, graphics, images, logos, website design, and other materials, is owned by or used with authorization from the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit website materials without prior authorization from the applicable rights holder.

Nothing in these terms grants you ownership of any intellectual property displayed on our website.

15. Privacy and Personal Information

We respect the privacy of our customers and take reasonable steps to protect personal information collected through our website.

Information provided during browsing, checkout, or customer service interactions may be used to:

• Process and fulfill orders.

• Confirm payments.

• Arrange shipments.

• Provide customer support.

• Communicate important order updates.

• Manage returns and refunds.

• Maintain website operations.

• Meet applicable legal and regulatory requirements.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

We encourage customers to review our Privacy Policy to understand how their personal information is handled.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support payment processing, shipping, fulfillment, website functionality, or other operational activities.

These third-party services may operate under their own terms and privacy policies.

We do not control the independent content, policies, or practices of third-party websites that we do not operate.

Customers are encouraged to review the applicable terms and privacy information before using third-party services.

The presence of a third-party link does not necessarily indicate endorsement of that website or service.

17. Website Availability and Changes

We aim to keep our website accessible and functioning properly.

However, temporary interruptions may occur due to maintenance, technical issues, system updates, or circumstances beyond our reasonable control.

We may update website content, product information, services, or website features when necessary.

We will make reasonable efforts to maintain accurate and accessible information for our customers.

18. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate website information and reliable customer service.

However, to the extent permitted by applicable law, our website and its content are provided on an available basis without guarantees that access will always be uninterrupted or error-free.

Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, EZZARII and its operating company will not be liable for indirect or consequential losses arising from the use of our website, except where such limitation is prohibited by law.

Nothing in this section removes our responsibility to handle legitimate order, delivery, return, refund, or customer service requests in accordance with applicable policies and legal requirements.

19. Applicable Laws and Consumer Rights

These Terms of Service are subject to applicable laws and regulations.

Nothing in these terms is intended to exclude, restrict, or override mandatory consumer protection rights that apply to your purchase.

If any provision of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

20. Changes to These Terms of Service

We may update these Terms of Service from time to time to reflect changes in our website, business operations, services, or applicable requirements.

The latest version will be published on this page with its updated revision date.

We encourage customers to review this page periodically.

Changes will be applied in accordance with applicable laws and will not improperly affect rights or obligations associated with previously completed purchases.

21. Contact Information

If you have questions about these Terms of Service, our website, products, orders, payments, shipping, returns, or customer support, please contact us.

Brand Name: EZZARII

Legal Company Name: Wuhan Conghong Environmental Protection Technology Co., Ltd.

Customer Support Email: service@ezzarii.com

Customer Service Phone: +86 27 8492 9993

Business Address:

Shop 13, Building 2, Yujing Yayuan, Caidian Subdistrict, Caidian District, Wuhan, Hubei Province, China.

EZZARII is owned and operated by Wuhan Conghong Environmental Protection Technology Co., Ltd.

Thank you for visiting EZZARII and choosing to shop with us.

The EZZARII Customer Support Team