Return Policy
Return Policy
Last Updated: November 11, 2026
At EZZARII, customer satisfaction is important to us. We want every customer to have a positive and reliable shopping experience.
If you are not satisfied with your purchase or encounter an issue with an item, this Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund.
Please review the following information carefully before submitting a return request.
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date your order is delivered.
To initiate a return, please contact our customer support team within this period and obtain return authorization before sending any products back.
Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable consumer protection laws.
2. Return Eligibility
To qualify for a standard preference-based return, the following conditions must generally be met:
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The product must be unused and in its original condition.
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The original packaging must be included and reasonably intact.
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All original accessories, labels, and included components must be returned.
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The product must not show signs of damage caused by improper handling or use after delivery.
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A valid order number or proof of purchase must be provided.
Products that have been used, altered, or damaged after delivery may not qualify for standard preference-based returns.
However, these conditions do not restrict customers' applicable rights when an item arrives damaged, defective, incorrect, or materially different from its description.
Any applicable exceptions will be handled in accordance with relevant consumer protection laws.
3. How to Request a Return
To request a return, please contact our customer support team:
Email: service@ezzarii.com
Phone: +86 27 8492 9993
Please include the following information in your request:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for your return request.
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Clear photos or videos, if the item is damaged, defective, or incorrect.
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send any products back before receiving return authorization and confirmation of the correct return address.
We will review return requests and provide the next steps as promptly as reasonably possible.
4. Return Address
For proper return handling, please do not send returned products directly to our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and detailed return instructions.
The return warehouse address may differ from our registered business address depending on the fulfillment and return arrangements.
Please follow the return instructions provided by our customer support team to avoid unnecessary delays.
Returns sent to an unapproved or incorrect address may experience processing delays.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
5.1 Preference-Based Returns
If you request a return because you changed your mind, selected the wrong product, or no longer need the item, you will generally be responsible for the applicable return shipping costs.
The returned product must meet the eligibility requirements outlined in this policy.
5.2 Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its product description, EZZARII will provide an appropriate return, replacement, or refund solution at no additional cost to the customer.
We will review the reported issue and provide suitable instructions for resolving the situation.
Customers will not be required to pay return shipping costs for problems caused by an incorrect, damaged, or defective item supplied by us.
6. Refund Processing
Once an approved returned item has been received and inspected, we will notify you of the refund decision.
Refund Processing Time:
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please note:
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Refunds will be issued to the original payment method whenever possible.
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Your bank or payment provider may require additional time to process and display the refunded amount.
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The time required for the funds to appear in your account may vary depending on your payment provider.
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Any applicable refund amount will be communicated during the return review process.
If your refund has not appeared after the applicable processing period, please contact us at service@ezzarii.com.
7. Damaged, Defective, or Incorrect Products
We take product quality and order accuracy seriously.
If you receive a product that is:
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Damaged during transportation.
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Defective or not functioning as intended.
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Different from the product you ordered.
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Materially different from its product description.
Please contact our customer support team as soon as possible.
To help us investigate, please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the problem.
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Any other relevant information about your purchase.
After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or return at no additional cost to you.
We will review each case fairly and in accordance with applicable consumer protection requirements.
8. Missing or Delayed Refunds
If your refund has been approved but has not appeared in your account, please follow these steps:
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Check your original payment method and recent transaction history.
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Contact your bank or payment provider to confirm whether the refund is still being processed.
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If the refund remains unavailable, contact us at service@ezzarii.com with your order number.
Our customer support team will review the refund status and assist you with the next steps.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Email: service@ezzarii.com
Phone: +86 27 8492 9993
We will make reasonable efforts to accommodate cancellation requests if the order has not yet entered the fulfillment or shipping process.
Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.
If an order has already been shipped, customers may refer to the return procedures outlined in this policy.
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
10. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, please contact our customer support team.
Depending on product availability and the circumstances of the issue, we may offer a replacement or another appropriate resolution.
All replacement arrangements must be confirmed by our customer support team before any products are returned.
11. Important Return Conditions
To help ensure that your return is processed correctly, please remember:
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Obtain return authorization before shipping any item back.
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Use the return address provided by our customer support team.
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Include your order number with the returned package.
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Package eligible products securely to prevent additional damage during transportation.
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Keep your return shipment tracking information until the return process is completed.
We reserve the right to inspect returned products before approving a refund, subject to applicable consumer protection laws.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.
12. Contact Us
If you have questions about this Return & Refund Policy or need assistance with a return, refund, replacement, or order-related issue, please contact us.
Brand Name: EZZARII
Legal Company Name: Wuhan Conghong Environmental Protection Technology Co., Ltd.
Customer Support Email: service@ezzarii.com
Customer Service Phone: +86 27 8492 9993
Business Address:
Shop 13, Building 2, Yujing Yayuan, Caidian Subdistrict, Caidian District, Wuhan, Hubei Province, China.
EZZARII is owned and operated by Wuhan Conghong Environmental Protection Technology Co., Ltd.
Thank you for choosing EZZARII. We appreciate your trust and are committed to providing a fair and helpful after-sales experience.
The EZZARII Customer Support Team